Printer Status Reports

by China Tiger May 11, 2008 11:33 PM

Posted in: Sending and Checking Mail

I am new to the presto service but have read the forums extensively.  Comments and questions:

1.  It would be great if email senders or account managers could get a confirmation or report about successfully delivered messages.  That would help senders/managers know the device is working, as this does appear to be an issue based on this thread. http://www.prestoplace.com/forum/thread/10184/Worked-Once--But-Not-Twice/

2.  When changes are made by the account manager in the times of day the printing mailbox checks for new messages, how long does it take to implement this change?  If the mailbox is scheduled to check for messages at 10pm, but at 9:30pm I go in and change that setting to check at 11pm instead, what happens?

3.  What happens if the printing mailbox is scheduled to check for messages at, say, 10pm but the line is in use at that time?

4.  I know that the printing mailbox end user can force an automatic check for new messages, but can an account manager do this too?  

Discussion:

China Tiger on May 12, 2008 5:36 AM

Re #2, I now see that the answer is the changes will take effect the next time the printing mailbox dials in to check for messages.

Peter R. on May 13, 2008 9:35 AM

China Tiger, Here are some answers:

1. We are considering a whole raft of account manager-focused features.

2. You answered this yourself, it corrects itself on the next dial-in.

3. There is a process the Presto Printing Mailbox follows depending on the curcumstances of phone usage. Typically, it tries again multiple times and then waits for the next scheduled dial-in time.

4. Sorry, account managers cannot force this (except for calling the Presto user and asking them to initiate a "force dial."

Hope this helps

China Tiger on May 15, 2008 3:15 AM

Very helpful. Very excited about the "whole raft of account manager-focused features". I live in Shanghai, China and manage this for my 92 year old grandmother on the East Coast. The more I can see what is going on, the more I can avoid asking her any technical questions, and have peace of mind that she is getting everything she should be getting.