http://www.prestoplace.com?src=forumtopic_rss Presto Place - HP Printing Mailbox Forum Wed, 21 Apr 2010 00:45:34 GMT admin@prestoplace.com Presto Place 60 http://www.prestoplace.com/brand/presto/community.gif http://www.prestoplace.com?src=forumtopic_rss http://www.prestoplace.com/forum/thread/13828/Printer-has-died/?src=forumtopic_rss Started Presto service for my dad in the summer of '07; he loved it but about 6 months ago, the printer died. He lost phone service and called the local phone company for repair; a +$100 service call later, the service tech determined the printer was killing the phone line. I was not able to go see him until recently, and sure enough, as soon as I connect the printer to the phone line and plug in the AC adapter, the printer creates an "off the hook" condition on the phone line! Has anyone seen this before? On the back of the printer, I removed a small panel covering a USB jack; can the software be re-loded into the printer? HP Printing Mailbox Wed, 21 Apr 2010 00:45:34 GMT naleshniki http://www.prestoplace.com/forum/thread/13828/Printer-has-died/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/11609/Kudos-to-Customer-Service/?src=forumtopic_rss I believe in complaining when something is not handled well, but today I want to say a really big "Thank you" to Presto Customer Service, and to Tyler in particular. A year ago I installed the Presto Printer in my 83 year old mother's assisted living apartment. It has made a world of difference in her life. She loves receiving the pictures and emails and I truly feel it has helped her significantly in her memory disorder - our nice word for Alzheimer's. I have not had a single problem with the printer or the service during this time and I was a huge fan! A week ago I realized her ink was low, thanks to a message to her Presto account. I put in a new cartridge, but a day or two later I realized her messages still were not printing - thanks to the new account feature confirming whether emails are sent or not. Today I brought over another new ink cartridge thinking that maybe that would resolve the problem. Unfortunately, another cartridge did not change the situation and I could not get the printer to dial out correctly. Dreading the thought, I called Customer Service. Tyler quickly... HP Printing Mailbox Wed, 10 Jun 2009 05:02:55 GMT SharonPatrick http://www.prestoplace.com/forum/thread/11609/Kudos-to-Customer-Service/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/11357/Can-PDF-Files-and-or-Pictures-Print-in-Total-As-Only-One-Page/?src=forumtopic_rss My 92 year old mother loves the "Presto Printing Mail Box" I bought for her last Christmas. Her friends after seeing it, liked it so much , they went out and bought one themselves so their own adult children living all over the world could send them e-mails. However , there is one issue I wish could be improved upon, and that is when you attach a picture, or embed an image , it prints out on a seperate page from that of the text message even if the message is very short. In an attempt to work around this issue, I've tried writing the e-mails sent to my mother's Printing Mailbox as a "word" documnet , and embedding the photos or images in the text of the word docment where I want the photo or image to appear, then saving this as a "PDF" file, and then finally attaching this to the e-mail sent to the Printing Mailbox , but when it prints out, the first page is blank , except for the subject line, and the second page then prints as the complete PDF document. This seems rather archaic for as nice of an inverntion as the Printing... HP Printing Mailbox Sun, 05 Apr 2009 23:37:25 GMT TomG http://www.prestoplace.com/forum/thread/11357/Can-PDF-Files-and-or-Pictures-Print-in-Total-As-Only-One-Page/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/11290/Presto-not-hanging-up-properly-after-completing-call/?src=forumtopic_rss This problem presented itself when friends were complaining that they were being sent straight to voice mail a lot when trying to call my mother. I did some troubleshooting and found that after the printers 6AM call the phone line would behave as if a a phone had been left off the hook. Simply picking up a phone somewhere in the house and hanging it back up would clear the off hook condition. What can be done to fix this? My mother has phone service through the local cable company and they have been out to verify their equipment and the phone lines in the house are healthy. Thank you. HP Printing Mailbox Sat, 14 Mar 2009 21:19:56 GMT Scott http://www.prestoplace.com/forum/thread/11290/Presto-not-hanging-up-properly-after-completing-call/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10922/Does-Anyone-Need-a-HP-Printing-Mailbox/?src=forumtopic_rss My mother no longer wants to use the Presto service, so I have a printer that is only about 2-1/2 months old. It is just past the 60 days allowed to return it. I am willing to sell it for 1/2 price. Does anyone know someone who could use it? HP Printing Mailbox Mon, 29 Sep 2008 16:28:17 GMT Paula05 http://www.prestoplace.com/forum/thread/10922/Does-Anyone-Need-a-HP-Printing-Mailbox/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10811/Forwarding-emails-to-another-address-phone-number/?src=forumtopic_rss My mother lives in a retirement home that just went digital with their phone lines. Now, her Presto machine will not work! Does anyone have any ideas as to how to fix it? Can the emails sent to her be forwarded to another email address or fax number until we get this resolved? Thanks! HP Printing Mailbox Mon, 04 Aug 2008 03:25:49 GMT rswc90 http://www.prestoplace.com/forum/thread/10811/Forwarding-emails-to-another-address-phone-number/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10673/Presto-printing-mailbox-prognosis-for-lightning-surge-survival/?src=forumtopic_rss The area where my mother lives hasn't had a recorded lightning strike for at least 50 years -- so hey, why invest in surge protectors? Well, the dry-lightning storm that hit central California last weekend, touching off more than 800 fires, was an equal-opportunity zapper. Two forks of one bolt blasted a couple of trees in my mother's back yard. Among the appliance casualties was Mom's Presto printer, which was DOA when I arrived to inspect the house. I'm wondering if the whole unit is toast, or whether the damage would have been absorbed by, and limited to, the printer's external power supply/converter box. If so, it would be a lot cheaper to get a new power supply than to buy a new printing mailbox system. Does anyone have any insight on how an HP Printing Mailbox handles that kind of major electrostatic-discharge abuse? Thanks in advance, Jim HP Printing Mailbox Fri, 27 Jun 2008 01:02:31 GMT Jim Hatlo http://www.prestoplace.com/forum/thread/10673/Presto-printing-mailbox-prognosis-for-lightning-surge-survival/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10672/is-the-phone-jack-a-pass-through-to-the-telephone/?src=forumtopic_rss or do I need a splitter at the wall jack? Anything else involved in the physical setup besides: - phone jack - power - ink cart. install - paper in tray HP Printing Mailbox Thu, 26 Jun 2008 21:26:04 GMT mangurian http://www.prestoplace.com/forum/thread/10672/is-the-phone-jack-a-pass-through-to-the-telephone/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10615/How-does-it-connect-to-the-wall-jack-really/?src=forumtopic_rss I keep reading how easy it is to hook up the Mailbox to the phone jack. But how does one do that? If there is only one jack, do I need a splitter? Please advise -- I don't want to arrive at my parents' home (80 miles distant) and discover I can't hook it up. HP Printing Mailbox Sun, 08 Jun 2008 19:13:41 GMT Keara http://www.prestoplace.com/forum/thread/10615/How-does-it-connect-to-the-wall-jack-really/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10558/Force-dial/?src=forumtopic_rss I read on one of the postings about a 'force dial' command, but I don't see it documented anywhere. Is there a way to force the unit to dial the mother ship for testing rather than waiting for the next scheduled time? thanks.... bill HP Printing Mailbox Fri, 16 May 2008 21:33:56 GMT Bill http://www.prestoplace.com/forum/thread/10558/Force-dial/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10303/Duplexing--/?src=forumtopic_rss Does the Presto print on both sides of a piece of paper? I know my parents would greatly appreciate that kind of feature. HP Printing Mailbox Thu, 28 Feb 2008 21:30:29 GMT Alaska http://www.prestoplace.com/forum/thread/10303/Duplexing--/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10196/Clear-Queued-Mail-/?src=forumtopic_rss My mother's printing mailbox has had a paper jam for a few days, and she is unable to clear it. When we finally have it cleared, we won't want all of the old news articles, and other pending deliveries to print, wasting paper & ink... How can we clear the queue? HP Printing Mailbox Daily Deliveries General Discussion Sat, 12 Jan 2008 16:59:51 GMT Greeno http://www.prestoplace.com/forum/thread/10196/Clear-Queued-Mail-/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10189/Suspend-Mail/?src=forumtopic_rss Is there an easy way to suspend delivery of the subscriptions? After returning from a week away, my mother was confronted with over 50 pages of "mail", that had accumulated in her absence. All of this was from the daily subscriptions... It would be a good feature to be able to designate an "away" period during which to suspend all subscriptions (without having to unsubscribe and re-subscribe). This would save on ink and paper, not to mention the clutter of having old news, etc to sift through. HP Printing Mailbox News, Rumors and Discussion Daily Deliveries General Discussion Thu, 03 Jan 2008 18:03:04 GMT Greeno http://www.prestoplace.com/forum/thread/10189/Suspend-Mail/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10187/paper-jams/?src=forumtopic_rss Has anyone had a problem with paper jams? I set up the machine for my mother-in-law a few weeks back and everything seemed fine. Then she called to say the paper jammed and she removed it, but now it was jamming all the time. I brought the machine back to my house and it is jamming still. I got it to print the demo sheet without jamming but then all the other times it has jammed. It starts to print and then stops and then crumples. I looked inside and I cannot see any paper pieces, but when the ink carraige goes back and forth there is a bit of a ginding or vibration. If I cannot get it to work, how can I get it replaced/serviced. Thanks in advance for any input. HP Printing Mailbox Tue, 01 Jan 2008 03:38:38 GMT MitchLap http://www.prestoplace.com/forum/thread/10187/paper-jams/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10183/Can-t-get-started....../?src=forumtopic_rss Help! It's after business hours, or I'd call the help number. I can't even get started with this machine. I'm trying to set it up for my in-laws. We've plugged everything in properly. I know the phone line works because the phone plugged into the line out on the back of the hardware functions. But, when we first plugged it in, it went through it's paces, and printed out a sheet that only said it wasn't connected to a phone line. Well, yes it is! I know I'm supposed to get a printout with a "security code." No amount of unplugging and re-plugging the machine results in anything. I have a steady blue light. Is there no way to get it to try again to dial in and print out my security code? I've tried doing a force connect to presto (simultaneously pushing the stop button and the up volume button twice), but that results in only getting a recording. I hear no modem-type sounds. Should I? I read about this force connect on another web site. Very frustrating. I'm supposed to drive back home to Austin tomorrow, but will feel terrible if I have to leave my in-laws with... HP Printing Mailbox Wed, 26 Dec 2007 05:49:52 GMT Michael http://www.prestoplace.com/forum/thread/10183/Can-t-get-started....../#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10180/Can-it-be-used-as-a-printer-/?src=forumtopic_rss Can the HP printing mailbox be used as a regular printer? (We've purchased one for my mother for Christmas, so we haven't taken it out of the box yet.) When we visit her, can we configure the printer to work with our laptops? Thanks for your help! HP Printing Mailbox Mon, 24 Dec 2007 15:56:25 GMT Mary W http://www.prestoplace.com/forum/thread/10180/Can-it-be-used-as-a-printer-/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10170/Printer-Data-Format/?src=forumtopic_rss Does anyone have any information on how the printer data stream is setup? Evidently the printer has ben pre-programmed to dial, but how might one change that to a specific number. The other known is that the printer spits out a security code and that tells the service who it is. I am curious as to how difficult it would be to set up a server for the printer. HP Printing Mailbox Fri, 07 Dec 2007 18:54:43 GMT Moribund http://www.prestoplace.com/forum/thread/10170/Printer-Data-Format/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10165/Replacement-Ink-Cartridges/?src=forumtopic_rss I saw one posting that indicated the "Ink Status" report did not work with 3rd party ink cartridges; has anyone found less costly cartridges that will properly register the status? Most of us realize that HP makes money on their ink and other expendables, and at one cartridge per month, that is aboyt $420 per year on ink, more if we step-up the usage with more content. (This may be one reason NOT to use "Presto Styles", because it accelerates the depletion of ink)... Cutting the ink costs by 1/2 or even 1/3 would be welcome, but the ink status reporting is a major requirement for us; so we are on a quest for cheaper ink cartridges that also properly report their status. HP Printing Mailbox Product Feedback Ink, Paper, and Accessories General Discussion Tue, 04 Dec 2007 20:34:56 GMT Greeno http://www.prestoplace.com/forum/thread/10165/Replacement-Ink-Cartridges/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10162/We-Be-Jammin---Not-/?src=forumtopic_rss I am trying to set up a 2nd machine. First one was rocky, but eventually worked out. This one is stuck on "We've noticed that your Presto has a paper jam." Well, it doesn't. I can't find any sort of way to re-set the thing to get the initial page to print. Aargh. HP Printing Mailbox Mon, 03 Dec 2007 01:03:13 GMT jollyscholar http://www.prestoplace.com/forum/thread/10162/We-Be-Jammin---Not-/#discussion?src=forumtopic_rss http://www.prestoplace.com/forum/thread/10159/Want-to-buy-a-Presto-printer-/?src=forumtopic_rss Hi Presto Members! Unfortunately I have been defeated after nearly a year of trying to get my mother to make good use of her Presto email printer. Despite my enthusiasm, I am three thousand miles away and cannot put paper in her printer or insert a new ink cartridge; nor can I jolly her along when Uncle Hughie sends her a 12-page email consisting of 11 pages of forwarding garbage and one page of jokes, which she throws away because she can't be bothered finding the joke. So with regret and totally bummed, I am forced to discontinue this great service that my Mom is just not using and never will use. Rats. So I have a Presto printer for someone. Any offers? (My Mom is in South Jersey if you happen to be near there to pick it up you'd save shipping; otherwise I'll have my brother ship it to you.) Let me know. IN addition to posting here at PrestoPlace, email me at mac@mcwong.com so I'll know to check. Thanks, yours depressedly, Mac McCarthy HP Printing Mailbox Wed, 28 Nov 2007 03:28:20 GMT Mac McCarthy http://www.prestoplace.com/forum/thread/10159/Want-to-buy-a-Presto-printer-/#discussion?src=forumtopic_rss