I'm disappointed that I had to post an additional item on the prestoplace forum; was hoping I could resolve with presto's customer service team. 

My parents machine died in late July, presto sent a new power cord (which I have told customer service did not fix the problem), and I have not received a reply to several emails asking for next steps to address the issue.  In the meantime, I continue to pay for the service without the ability to use the machine. 

I attempted to use the CEO's direct email address that was listed in another forum to no avail.  Disappointed is about all I can muster at this point - I get no response from customer service, and I'm not sure what I'm supposed to do next, short of shelling out another $120 for a new machine (which was, interestingly, the first suggestion Presto offered when I called the customer service department).

Any suggested remedies from other forum members would be greatly appreciated.