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December 27, 2009 07:25 PM
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Brian Kirsch

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Joined: 12/25/2009

Am I alone, or does anyone else think the Newsstand service is severely lacking? I'm willing to bet that most of us purchased the Presto service for elderly parents. Some are home-bound. Some are in assisted living. Some are in a care home. 

They're not very active, don't travel much, don't do big gardening projects, don't do home improvement projects. They couldn't care less about celebrity gossip or astrology. Crosswords are too hard, Sudoku is a mystery. 

Yet - most of the Newsstand content is geared to the above. Huh??? Who does Presto think they serve??? Most of their content seems appropriate for those in their 60's, still very active, and online. A MAJOR disconnect in my opinion.......

For example, when I first set up the machine, it printed out 2 FULL PAGES WITH PICTURES from Better Homes and Gardens/50+ The Right Way on makeup tips to make your skin look fabulous! I don't think my 83 year old mother would be interested in that, LOL! I immediately canceled that subscription.

But the Newsstand options are very limited for Presto's demographic........ That's my only beef with the service, but it's an important one!!

Discussion:    Add a Comment | Comments 1-4 of 4 | Latest Comment

December 27, 2009 7:40 PM

Oh, and I forgot to add that they don't cook much anymore, nor travel to Europe, LOL!

December 28, 2009 12:42 PM

We actually have a lot of people from different age demographics, but I think your comments above have a lot of merit. The newsstand choices were made long ago and they need to be reviewed. We will review them and try to include items more targeted towards elder subscribers.

Peter Radsliff
Presto CEO

Presto Insider: Peter Radsliff
CEO, Presto Services Inc.

December 28, 2009 2:07 PM

Peter -
Thank you for the quick reply (and for the PM)! And, as I said in another thread, it's good to know the CEO of Presto actually cares what his customers think and values their opinions and suggestions. I don't want to sound overly critical, we are really 90% satisfied with the service. It's just that I want it to be the best it can be, and give my parents the most enjoyment possible! A little tweaking and we're there! Thanks again!

December 28, 2009 2:31 PM

We SO appreciate new ideas. For many reasons we aren't always able to act on them immediately, but we try, and we don't forget for future implementation. And, yes, I do care very very much and welcome any direct communication to me personally at ceo.direct@presto.com.

Plus, I now have a blog online at http://blog.presto.com

Happy New Year,
Peter Radsliff

Presto Insider: Peter Radsliff
CEO, Presto Services Inc.

Discussion:    Add a Comment | Comments 1-4 of 4 | Latest Comment

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