I believe in complaining when something is not handled well, but today I want to say a really big "Thank you" to Presto Customer Service, and to Tyler in particular.

A year ago I installed the Presto Printer in my 83 year old mother's assisted living apartment. It has made a world of difference in her life. She loves receiving the pictures and emails and I truly feel it has helped her significantly in her memory disorder - our nice word for Alzheimer's. I have not had a single problem with the printer or the service during this time and I was a huge fan!

 A week ago I realized her ink was low, thanks to a message to her Presto account. I put in a new cartridge, but a day or two later I realized her messages still were not printing - thanks to the new account feature confirming whether emails are sent or not. Today I brought over another new ink cartridge thinking that maybe that would resolve the problem. Unfortunately, another cartridge did not change the situation and I could not get the printer to dial out correctly.

Dreading the thought, I called Customer Service. Tyler quickly had me try a couple of things, and then said "Unfortunately, the printer is not responding to our troubleshooting efforts. The printer is guaranteed for a year and our records show that you installed the printer a year ago today (my heart sank!) He continued "That being the case, we will send you out another printer at no charge."

I was amazed at this response - no runaround trying 50 different things to make it work. No quibbling that it was exactly one year ago today. Just a quick and straightforward "we will make this situation better for you" response! 

Now I know why I have loved this whole concept from the first moment I heard about it. I have been recommending Presto to everyone for the last year and now I will continue to do so, only more often and in a louder voice!

 Thank you Presto and thank you Tyler for making my day a very good one indeed.

Sharon