Dear John:

You may have a problem that has nothing to do with the out of paper feature. This can be diagnosed remotely by our customer service people. Please contact them toll-free at (800) 919-3199 Monday-Friday, 9:00 a.m. to 10:00 p.m. Eastern time. They should be able to help you with whatever the issue is.

Of course, if you don't have the issue solved, feel free to send me a private message through PrestoPlace with your contact info so I can help.

Presto Insider: Peter Radsliff
CEO, Presto Services Inc.