Dear JimP, PrestoPlace is not officially affiliated with Presto Services Inc. other than having an affinity for the same product. Presto makes it, Capable Networks (i.e. PrestoPlace) provides a place to talk about it.

For any problems, please contact Presto customer service:
Phone: (800) 919-3199
Hours: Monday - Friday; 9am to 10pm (Eastern)

Or, send me a private message with your email address and I will be glad to have our director of customer service contact you directly.

Presto Insider: Peter Radsliff
CEO, Presto Services Inc.