Really glad to hear that you're all set, Keara. Best wishes to your parents and I hope they enjoy their service!
Pete
Peter Redmer
Administrator
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Categories: General Discussion
About a month ago I ordered the Presto printer, and a full year of Presto service, for my elderly parents.
I was tremendously enthusiastic about the whole idea. I asked a bunch of questions here so that I would be well prepared. I went to Staples and bought extra supplies. I talked it up among friends and relatives.
Well, that first effort was a disaster. Customer service was rude and misleading, and pretty much wasted a full day (11 hours!) of my time.
There were other problems as well. I eventually gave up in frustration, anger and exhaustion.
- - - - - - - - - - - -Several weeks later, I have rested up a little, gained some distance, and have ordered a second printer.
Here's why I hope it might work out better this time --
(1) I know enough not to let Customer Service send me on another wild-goose chase.
(2) I am no longer planning a vacation, and so am not under the same time constraints that I was.
(3) I'm resigned to there being installation problems, instead of giddily optimistic as I was before. If it takes a couple of 100-mile trips to make this work, I'll make them.
(4) Certain technical info about my parents' telephone situation is now available.
And, most of all --
(5) I've e-mailed the head of customer relations at the company and asked him to assign someone to help me from the outset -- so that last month's sad experiences don't have to be repeated.
With respect to #5, he hasn't replied yet, but I remain hopeful.
I really want my parents to have this service!
Really glad to hear that you're all set, Keara. Best wishes to your parents and I hope they enjoy their service!
Pete
Peter Redmer
Administrator
Visit my blog, "Caffeinated Pixels"
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Update: Everything went well the second time around! My parents have been receiving and enjoying email for the last three weeks. Installation was pretty much automatic, and there was not a single hitch of even the smallest kind.
Before taking the printer to my parents' place, I bought them a ream of paper; bought a three-hole paper-punch; and punched holes in the the entire ream. I also purchased a three-ring binder, with a separator tab for each month.
My mother lets the emails collect for a day or two. Then she takes those that have special messages, or photos, and puts them in the binder. That way, she gets to enjoy them again whenever she wants. And the rest of us get to see what everyone else has been sending when we visit.
When I bought the paper and binder, I also purchased a back-up ink cartridge. It makes me feel more secure to know that we are well-stocked for weeks, and possibly even months, ahead.
Keara,
We're all really glad to hear of the success that you've had with your Presto :)
Best of luck and I hope you get many years of enjoyment from the service!
Pete
Peter Redmer
Administrator
Visit my blog, "Caffeinated Pixels"
Follow Me on Twitter
Keara,
I would love to hear more about the installation problems you encountered, as I too intend to visit my mom out of state and just "plug 'n go" with the printer. What specifically should we look into about the phone lines?
Hello, Debbie,
The main thing to know about the phone, as near as I can tell is whether or not a person has to dial a prefix (usually "9") before dialing out. And even if there is a prefix, it likely will be okay, but it might take the machine several hours before it makes all the necessary connections.
There is an issue about analog vs. digital phone lines, but I don't understand it very well except that analog has a much better chance of working than digital. (There are a couple of other threads on that subject; and also a few reviews on that subject at the Presto printer page at Amazon.com.)
Important: After you hook up the printer at your mother's, at some point the printer will print out a security code. You will need to log into your account at the Presto website and enter it there. This can be a pain in the neck if you don't have Internet service readily available at your mother's.
If it will be more than a month or two before you visit your mother again, you might want to purchase a ream of paper and an extra ink cartridge (HP 97) and leave them with her.
Again, I would recommend that if there is a problem, and if Customer Service doesn't take care of it within four or five phone calls, ask to speak to someone on the engineering team. Don't let Customer Service mess with you the way they did with me!
It would be awfully helpful if your mother has a neighbor or someone who can give you a hand if necessary at some point in the future. To call Customer Service, or to install a replacement ink cartridge. The system is almost self-sustaining, but not quite.
I do hope that your mother will enjoy her emails as much as my mother does hers!
Good news! I've received a very helpful reply from the company.
I really appreciate that, and am very hopeful that my parents will soon have Presto service.