It's really impossible to tell. You can contact our customer service people (or send me a private message) and we can try to get you another power supply.

Presto Insider: Peter Radsliff
VP Marketing, Presto Services Inc.

You will need to get the power cord from Presto since these are not available anywhere else. Please send me a private message with your email address and I will have our customer service people contact you.

Presto Insider: Peter Radsliff
VP Marketing, Presto Services Inc.

Jim Hatlo said: Hi, Lisa -- Yes, Peter Radsliff of Presto very kindly got in touch with me about arrangements for a new power supply/converter unit. It arrived at my mom's house last week. Unfortunately, the scenario I was hoping for -- i.e., the old power/supply converter absorbing the worst of the surge from the lightning bolt, and going dead but leaving the Printing Mailbox circuits intact -- didn't pan out. The mailbox still didn't respond when the new power supply/converter was connected in line. I guess too much high-octane juice went through the wire, previously. That sends me back to Plan B: purchasing a new unit. Based on how happy my mother was with her first Printing Mailbox, and the exemplary responsiveness of Presto customer service, I have no qualms about buying another one. But this time, I'll make sure it's got a good surge protector between it and the wall outlet. I hope you're able to get your mother's printer revived, all the same. Jim

Thanks Jim, I appreciate the feedback.