I recently purchased a Presto for my parents. They don't have a computer and they have kids and grandkids who would like to stay in touch via email. I read all about the product on Amazon and purchased it. I have been living a daily nightmare since my parents opened the box! I live too far from my parents to set this up for them, but my father is great with electronics, so I am patting myself on the back, thinking that I have found the perfect gift. Never have I been so wrong. I have been cruising the forums and looking for answers. I have called customer service (lackluster at best) and I have been beating myself against a wall for days. I found one post that explained my problem nicely, and a response from someone from Presto. In his response to the person who posted, he claimed that the FAQ clearly states that an analog phone line is required. Hmmm. I have read that FAQ. I didn't see anything about that. What it all comes down to is this: My parents (like MILLIONS of others) have digital phone service. When I called and asked for help I was told that I would need to buy a converter for digital to analog. When I called again I was told exactly the same thing a second time. I am just not buying it...The first time my father set up the machine, it called into the service, he received all initial information from Presto, and I got an email that the mailbox was now set up. I sent my dad a test email with a picture attached to check the system. No problem- The email sailed right through. My parents are happy, I'm happy. Why then is the system not working? My dad called the company for some tech support, and was told that the account administrator (that's me) would have to call. I am 250 miles away from that machine. It just makes no sense. After a long conversation with my dad, I call Presto. Talk about dead ends! Why do the so-called customer "Service" people not listen to what I am telling them and tell me that I have to buy a converter? I ask for further information on the converter and was told to go to Best Buy and ask them. Huh? I paid for the machine and a year's worth of service. You call that service? I asked nicely if I could get some tech support and received an indifferent response of "They can't help you with this problem, you need to buy a converter". ARGHHH. Why is it that Presto can send out messages to the machine every morning telling my father that the system is not working and I can't even get the machine to dial in? What happened after the initial test email that worked and the non stop problems we are now having? The premise of this machine and it's marketing campaign are all designed to make the potential buyer believe that it is a "plug and go", and "easy for Grandpa to set up". It appeals to a generation who want to stay connected to a generation that is not normally as tech savvy. My experience with Presto reminds me that "If it sounds too good to be true...."