Please help if you can Presto enthusiasts.  I purchased my Presto machine like so many of us last december for my elderly parents so we can send them e-mails and photos etc. We were very happy with the printer and the service until early february when I received an e-mail from Presto that the phone number my parents unit would be calling in to receive messages was being changed from their tollfree nationwide number to a local number in heir home town. Mom advised that she also got a message accross the printer stating the same. Since that date no messages have been received dispite several troubleshooting efforts. As I live halfway accross the country I must call tech support and then have my technologically challenged parents follow the steps presto gives me such as unplug phone and power chords, depress the stop button and press + and - etc, then wait until the next cue time to see if it works. Presto rep did enter the tollfree number back into the selection field but it appears under the lcl number which is likely incorrect. I cannot delete the local number and Presto has not been able to do so either. Every time we contact tech support it is the same with "try this proceedure and wait an hour or so as you should then resume getting messages as everything appears to be working and you are now reset." The last time I called which was yesterday I was very frustrated as it has been over a month now and nothing has worked. Ocassionally the unit will chime in the middle of the night and the carriage will reset but no messages. They always get rejected and I get a message in e-mail that the machine is disconnected. I asked to return the unit but was informed that it is out of warrenty and they would not refund any money. Once again she tried to reset the phone number, Mom unplugged the printer and she was supposed to call me back but no avail. We are very close to throwing the machine in the trash as it appears to be working but no connection to Presto service and they cannot resolve it but before I write off the $200 and a great idea for my parents i wanted to give people from this site a chance to respond with any knowledge or experience or ideas regarding my problem thanks for any input