I see no one weighed in on this topic. I will say, my mothers 13 grandchildren definitely are more inclined to email her on her presto unit. Although they would write the rare letter or send a card, now that she is only an email message away, they are much more likely to drop her a quick note. Being able to send a cell phone picture is a great convenience as well. I think it's helped my nieces and nephews stay in better touch with my mom.
Categories: News, Rumors and Discussion
CALLING ALL PRESTO MAIL SENDERS!
Please post your thoughts on how involved grandkids are in your Presto user's life. Do they send Presto Mail to their grandparents often…or ever?
- Account managers, let me know your views below.
- If you are a grandchild that sends Presto Mail, please place your thoughts below.
I'm trying to better understand what part grandkids play in a) finding out about Presto in the first place, b) advocating it to their parents (for their grandparents), or c) how much they are involved in communication to grandparents in the first place.
Presto Insider: Peter Radsliff
CEO, Presto Services Inc.
Member
- member since: 12/02/2007
- rank: 59 of 12546
- 1 articles authored
- 4 forum threads started
- 22 comments
November 3, 2008 1:33 PM
November 3, 2008 5:04 PM
Peter R. said: CALLING ALL PRESTO MAIL SENDERS! Please post your thoughts on how involved grandkids are in your Presto user's life. Do they send Presto Mail to their grandparents often…or ever? - Account managers, let me know your views below.
Duh. There is no way for account managers to really know who actually sends mail since Presto does not include a viewable mail queue, an obvious basic "feature".
See
http://www.prestoplace.com/forum/thread/10837/Suggestion/
and
http://www.prestoplace.com/forum/thread/10121/View-the-Queue/
Presto Insider
- member since: 08/27/2007
- rank: 2 of 12546
- 17 blog entries posted
- 3 forum threads started
- 262 comments
November 3, 2008 5:51 PM
To member "GoodIdeaBut" the question above was related more to the ways that account managers know their family members communicate, not a technological means to monitor those communications. As I mentioned in this thread: http://www.prestoplace.com/forum/thread/10100/Individual-Presto-Friends-Lists... usage monitoring will be coming in about three weeks.
Regardless of feature availability, I can tell you in my family, I know precisely how many emails get to my two Presto users because I ASK them. Thank you, "MsMarieH," for your insight and thoughts on this subject.
Presto Insider: Peter Radsliff
CEO, Presto Services Inc.
November 4, 2008 12:27 AM
Peter R. said: Regardless of feature availability, I can tell you in my family, I know precisely how many emails get to my two Presto users because I ASK them.
Chuckle. How's that work in the REAL world? Maybe:
Son,
As you know, I can't see online who, if anyone, send emails to your Gramma's Presto Printing Mailbox, Gramma can't remember from one day to the next and we rarely go there because we live 3 hours away. So could you tell me if and how often you send emails to Gramma?
Dad
Dad,
Uh ... yeah ... sure ... I send Gramma emails every day. Twice on Sunday! Yeah, that's right! Happy to help you with Gramma. By the way, college is expensive, could you send more money?
Son
Seriously though, most family members are not uncaring , they just need to be reminded. And scheduled shotgun reminders just become ignored and resented. A viewable queue would allow thanking those who do email and gently reminding those who don't. It would also allow deciding sooner whether it was worth it to continue (but maybe you don't want that). I wonder how many Presto purchases end like http://www.prestoplace.com/forum/thread/10922/Does-Anyone-Need-a-HP-Printing-... because of a lack of a viewable queue, never mind how many ended right at the beginning due to setup problems that could easily have been solved with a viewable queue (I have my own untold setup horror story but you'll find many within these pages).
Peter, I will get off this if you will just admit the lack of a viewable queue (and for so long now) was a major design blunder, not a careful "business decision" about a frilly "feature".
Presto Insider
- member since: 08/27/2007
- rank: 2 of 12546
- 17 blog entries posted
- 3 forum threads started
- 262 comments
November 4, 2008 8:18 AM
No one at Presto ever considered the lack of usage monitoring to be "just a business decision" or "a frilly feature." It has long been on our list of a highly desired feature that would provide real value to Presto subscribers. I don't understand how you could misconstrue any of my comments here to mean that we believed it was "frilly." If you think it was a blunder, you are entitled to your opinion. The only fact-based insight into that will be to measure subscriber adoption or contentment before and after that feature exists which will be in about three weeks. If subscriber adoption goes up significantly because of usage reporting, I will be happy to concede that the the lack thereof was a "blunder."
Presto Insider: Peter Radsliff
CEO, Presto Services Inc.
November 8, 2008 12:08 AM
Regarding your use of "business decision": see your September 4, 2008 statement in this thread: http://www.prestoplace.com/forum/thread/10837/Suggestion/
My emphasis was on your use of the term "feature", which implies a viewable queue isn't basic (I and most buyers just assumed it would be in any mail program) and adding it isn't a bug fix. Analogy: The tires keep falling off your new car so you take it back to the dealer. He says, "Well of course, the option of the tires staying on is not available yet".
Do you not see the paradox in saying something has "long" been on the list of highly-desired features? How desired could it be if you didn't implement it for a long time and had, supposedly, made other changes in the meantime? It has been the number 1 (and 2 combined) feature requested since the start of Presto: see http://www.prestoplace.com/forum/thread/10142/Prioritized-Wish-List/
That it is the number 1 requested feature since the start of Presto is clear-enough evidence that leaving it out was a blunder.
I realize this web site was intended just for Presto PR purposes but most users just want technical help (given the poor quality of technical help from Presto Customer Service). Perhaps the Presto Insider could be someone who actually has technical knowledge of the product?
Administrator
- member since: 01/02/2008
- rank: 3 of 12546
- 4 articles authored
- 8 forum threads started
- 17 comments
November 10, 2008 4:52 PM
updated: November 10, 2008 4:56 PM
Hello GoodIdeaBut,
I wanted to take a moment to clarify your comment regarding PrestoPlace being for "Presto PR purposes."
PrestoPlace is a community that is owned and operated by Capable Networks, LLC, not Presto themselves. We believe that the Presto printer and service is a unique and useful product, and feel that this community should be the place where Presto owners and administrators come to share ideas, suggestions, and experiences.
In fact, we always looking for new ideas and improvements to make to the community to make it better, and are currently in the process of re-visiting some elements of the site to help it move forward... a "support specific" forum area is one idea we have had, among many others.
We are also very fortunate that Presto Insiders such as Peter R., the CEO of Presto, has taken his time to address your questions and the questions of others on the community, and it really shows how Presto stands behind and is passionate about their products.
I hope this clears up any confusion that you may have.
Peter
Member
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- rank: 59 of 12546
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November 26, 2008 10:32 AM
GoodIdeaBut said: Duh. There is no way for account managers to really know who actually sends mail since Presto does not include a viewable mail queue, an obvious basic "feature". See http://www.prestoplace.com/forum/thread/10837/Suggestion/ and http://www.prestoplace.com/forum/thread/10121/View-the-Queue/
Well it looks like it went live this week, so we do now have the capability to view the queue.
It also has the gentle reminder capability (though I would like to be able to schedule recurring reminders).
Hopefully that will work for you Good. I took a look at it and it is nice to have.
November 29, 2008 5:44 PM
updated: November 29, 2008 5:45 PM
I am an adult grandchild who bought and set up a Presto printer for my 92 year old grandmother. My father, who visits her weekly, keeps an eye on the paper and ink for her.
I monitor her emails because she keeps all her printouts in a pile next to the printer. Whenever I visit, I look to see who else has been using the Presto. I found that I'm a much more dedicated emailer than my three other siblings and my cousins. So the new features (the viewable queue and the "nudge" feature) are immensely helpful for me. In fact I nudged my 16 yr old sister yesterday and she immediately sent her grandma an email.
Presto has changed her life. She feels much more connected to the world and to her loved ones. She tells me over and over again how much she enjoys getting emails from us, and how every time she hears the printer printing, she rushes over to see who sent her an email or a photo.
I just set her up with the crossword puzzles and she is thrilled with those too.
Presto rocks!
Administrator
- member since: 01/02/2008
- rank: 3 of 12546
- 4 articles authored
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- 17 comments
December 1, 2008 12:17 PM
Truly said: I am an adult grandchild who bought and set up a Presto printer for my 92 year old grandmother. My father, who visits her weekly, keeps an eye on the paper and ink for her. I monitor her emails because she keeps all her printouts in a pile next to the printer. Whenever I visit, I look to see who else has been using the Presto. I found that I'm a much more dedicated emailer than my three other siblings and my cousins. So the new features (the viewable queue and the "nudge" feature) are immensely helpful for me. In fact I nudged my 16 yr old sister yesterday and she immediately sent her grandma an email. Presto has changed her life. She feels much more connected to the world and to her loved ones. She tells me over and over again how much she enjoys getting emails from us, and how every time she hears the printer printing, she rushes over to see who sent her an email or a photo. I just set her up with the crossword puzzles and she is thrilled with those too. Presto rocks!This is awesome! Thanks so much for sharing your positive story - glad Presto has worked out so well for you and your grandmother! I'd love to hear more stores of Presto users out there :)
December 28, 2008 1:09 PM
updated: December 28, 2008 1:21 PM
OK Peter, the end of 2008 is here. Please tell me what new features have been added. If I am satisfied that the new features have been added as previously promised, I will subscribe. If they have not, I will wait.
John
Indiana
Presto Insider
- member since: 08/27/2007
- rank: 2 of 12546
- 17 blog entries posted
- 3 forum threads started
- 262 comments
December 28, 2008 3:04 PM
OK, John, here goes...
I was on the Martha Stewart show on 12/18/08 where I announced "PrestoConnect", a major system upgrade for all Presto account managers. PrestoConnect is a central online hub that enables ten powerful new functions:
1. Pre-scheduled message delivery - messages can now be scheduled for delivery at a later date and time. This can be a great time saver, allowing you to create a number of messages in one sitting that can be delivered on days and times of your choosing.
2. Activity reporting - PrestoConnect allows you to monitor email traffic that comes from approved senders, seeing when they were sent, and from whom. The PrestoConnect home page gives a "dashboard" view of scheduled and delivered communications. Plus, a communications manager lets you view delivery schedule and history. However, all email contents from approved senders remains private.
3. Delivery confirmation - All approved senders (including you) will receive notifications to your email address confirming successful delivery of messages sent to a Presto Printing Mailbox.
4. Presto webmail - In addition to being able to send Presto Mail through your favorite email program or smartphone, you can now create, schedule and send messages with attached photos or PDF documents to your Printing Mailbox user using the new Presto webmail within the PrestoConnect web site.
5. Event reminders - PrestoConnect allows you to create and schedule printed reminders to be delivered on a specific date and time. Reminders are great for events like birthdays and in on session you can schedule the entire family's birth dates, with reminders send on the big day.
6. To-do lists - Being able to provide a printed to-do list to an elder loved one may increase their likelihood of following a medication regime, or help them remember to take care of important duties around the house. PrestoConnect helps caregivers with this handy tool.
7. Recurring deliveries - PrestoConnect allows any message, event reminder or to-do list to be delivered on a recurring schedule, either daily, weekly, monthly or yearly. This can be very helpful when creating daily medication lists, annual family birthday reminders, or any other communication on a rotating schedule.
8. Nudge - Presto account managers seem to get stuck with all the work of family communications. So we've added a "nudge" feature that allows you to "gently" prompt approved senders to "get off the stick" with a customizable email from you.
9. Easy-to-use Presto templates - For the first time, you can now directly choose which of 30 beautifully-designed Presto templates your message will be printed on by using PrestoConnect webmail.
10. Health & wellness resources - PrestoConnect provides frequently updated news and resources from Caring.com, plus you can signup for a periodic newsletter containing more caregiving information and tip on using PrestoConnect.
PrestoConnect adds a major new dimension to the Presto Mail service. Not only does it provide new and handy ways to better connect family members. For the first time, it provides a significant set of online tools to people who use Presto to help provide care for their loved ones. On every PrestoConnect home page there are handy "Tips" to get acquainted with the new functions and how to best use them. You can read all about the new features by visiting: http://tinyurl.com/prestoconnect
Whew! If all that doesn't make you want to subscribe now, we don't have a chance.
Presto Insider: Peter Radsliff
CEO, Presto Services Inc.
December 28, 2008 3:37 PM
Whew! Indeed! That is a very comprehensive response which I think everyone willappreciate.
John
February 13, 2009 11:40 AM
I am an enthusiastic Presto user (one might call me a Presto proselytizer since I extol its benefits to everyone I come in contact with who has elderly relatives). It has made a profound and positive difference in the life of my mother-in-law, who is in her early 90s, and is now linked into the family electronically.
Recently, she was hospitalized for a week, and is now in a rehab center for a month. The rehab center has computer and internet access for its residents and their visitors....but they do not have a Presto. Indeed, the neither of two geriatric specialists that I spoke to had heard of Presto.....but after I spoke to them, both were very interested in learning more about the Presto.....and saw it as a wonderful enhancing device for their clients. I am sending both of them the Presto url, because I hope they will contact Presto directly and see if they can find a way to introduce Presto to their clients.
Presto is missing an excellent win-win marketing opportunity. Presto should be working with rehab facilities who serve senior populations to install one or two Prestos as a single email
Presto Insider
- member since: 08/27/2007
- rank: 2 of 12546
- 17 blog entries posted
- 3 forum threads started
- 262 comments
February 18, 2009 9:08 AM
Thank you, Suzanne, for being a Presto evangelist. I'd love to get in touch with that rehab center. Could you have them contact me at ceo.direct@presto.com?
Presto Insider: Peter Radsliff
CEO, Presto Services Inc.
February 27, 2009 1:02 PM
Hi Peter, I have been away....I will contact the rehab center and ask them to contact you directly. It would make me very happy if they would work something like this out for their residents.
Best, Susanne
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