I have sent you an email directly, JLP54. Please look for it.

Presto Insider: Peter Radsliff
VP Marketing, Presto Services Inc.

We're in the beginning stages of this same Start-UP problem. Mom, with the machine is in Arizona and we are here in Colorado. The blue light is on, just as it is supposed to be. Yet it does not print anything. Here in Colorado we are receiving error messages from Presto informing us: "We've noticed that ****'s Printing Mailbox's cover is open" It is not open. The "blue" light is on. According to what I've been reading that is supposed to signify that the Printing Mailbox is in the READY mode. So far the printing mailbox's dial out attempts have been 6:03 PM, 2:54 AM, 7:07 AM and the NEXT scheduled time is 9:10 PM.

What PRESTO needs to understand, is that by having these sorts of problems all the FEARS and PREJUDICES of our parents (the generation which existed quite well before the computer age) are being confirmed. I once was told by a very wise person: "You NEVER get a second chance to make a FIRST impression!"

We've not started well, Presto!

Keith

ACTUALLY you'll want to read on:

The above is the exasperation that Mom, my Brother and I experienced at the Machine's inability to function as advertised. And the conflicting e-mail message about the status of Mom's machine and what my Brother and Mom were actually viewing by looking at the Printer. As it turns out, some of what was being experienced, at least this morning's issues were simply communication issues. Presto was informing via e-mail to our computer here in Colorado that it has been unable to print, due to the cover open issue. Mom was seeing nothing coming out of the machine, so gave up on it and went about here day. All the while I'm looking through the problem solving Frequently Asked Questions and Problem Solving Answers on the presto website... basically pacifying myself until the 9 am hour here, when Presto Customer Service opens for business (11 am, Saturdays Eastern Time). AND I write the above message.

So here is the "rest of the story" at 9:02 am I call 800-919-3199 (Presto's Customer Service) and talk with Peter. He looks at Mom's account returns with "it is working?" Which totally disarms me! What? It is working! He, in a very calming voice and demeanor says yes, it printed out everything this morning, it did take a second call to make it through everything, but it looks like everything that was there to print has been printed... "What can I help you with?" My thought was How about another cup of coffee and some Patience... but I related what we'd been through. He agreed to call Mom. He did. AND called me back to inform me that he had talked with Mom, and "all is well!"

In a few minutes I called Mom. You'd think she was a kid on Christmas Morning discovering that the Milk and Cookies had been devoured and finding some presents had been delivered under the tree. Her words: "I went back there, and papers were all over, it's working! I'm reading through all the crap now, it is GREAT!"

Thank you, Presto. My Mom did not raise a patient child, and that patience has not improved a bit over the years!

ALL IS WELL,

Keith