December 27, 2007 7:23 PM

A few questions:

1. How do you know it has not dialed in on its own? The Printing Mailbox gives no indication it is dialing.

2. Also, I assume you have sent an email to the user's @presto email account and it is not printing out. That does not necessarily mean that there is anything wrong with the HP Printing Mailbox. It could be that you are using a different mail account than one that is on the approved senders list. Or, that your email account is set to send through different servers than what the account is authorized to (this can trigger a Presto spam protection mechanism). You should check your email account to see if there are any kickback messages.

A real nice way to test the system is to take a pure web-based email account like Hotmail. Sign up for a free email account (if you don't already have one). Then, add that email address to the user's approved sender list. Then, using a web-based email interface on the Hotmail website (not an email program on your PC) send an email to the user's @presto account. I would wait at least fifteen minutes before trying the "Stop ++" trick, or just wait until tomorrow. The email should appear, or a kickback message should be in the Hotmail account. There should be no other option.

Of course, our customer service people will figure this out for you right away. You can contact them seven days a week at 1 (866) 428-0970 at the follwing times:
- Monday-Friday, 9:00 a.m. to 10:00 p.m. ET
- Saturday and Sunday, 11:00 a.m. to 5:00 p.m. ET

Please post what happens or send me a private message 

Presto Insider: Peter Radsliff
VP Marketing, Presto Services Inc.

December 31, 2007 12:17 PM

I hooked up the brand new mail box at my mothers house in Minnesota on Christmas Day. To date, it is still not working. She has not even received the security code. I was on the phone morning, noon, night and spoke to at least eight different agents and one technician. (After 3 days of going through all of the basic trouble shooting steps over and over one of the agents decided maybe they should elevate our problem to an actual technician.) I had to leave Minnesota to return home on the 29th and have asked my brother to try to resolve this but so far, no luck. We've been told since the phone lines in my Mothers town have been upgraded to digital she will need a DSL filter....no really....that's what one agent told us! The technician said we would need to install a something-something filter...don't remember the exact name...it's written down somewhere. Anyways this something-something filter costs aprox. $200.00.Oh BTW....my mothers phone service provider did a diagnostic check on her phone lines and everything is 100%.

Not a very happy customer.

Tammers

January 1, 2008 8:20 AM

Peter R. said: Dear Tammers: Through the thousands and thousands of Presto customers, I have never heard of anyone needing to spend $200 on anything. The high-pass filter that was mentioned is usually provided free of charge from the phone company (mine did so). They are small filters that allow regular phones to be plugged into a DSL-line equipped house. I can't imagine why your Mother's house would need these since presumably, the reason you bought Presto is to obviate the need for a PC. Most importantly, I will have our customer service manager speak with you directly and I have no doubt that we can get your Mother up and running.

Well how about $80 - $100 for a digital to anolog converter? Ever hear of that? Because that is the latest piece of advise I've received from Presto; not a high-pass filter. The "something something filter" I mentioned I was told we'd need turned out to be a anolog to digital converter - that is what the technician told me - I checked my notes - but the agent I spoke to last night assured me they had gotten it backwords - what we REALLY need is a digital to analog converter. This is really disturbing considering most phone service providers are upgrading phone lines to digital. This is not something my mother requested, she has never had digital anything in that house, never had internet, DSL, etc. And if having digital phone lines creates this problem with an anolog printer how could Presto not inform people?? Maybe we will get my mother up & running but it will mean an aditional cost that we may have been willing to pay from the start had we been informed that having digital phone lines may cause this problem. My brother is a telecommunications tech. and he could have easily done the research in advance. He has confirmed that his phone lines are anolog and we have changed the mail box number on the account to his to see if it will work. Neither of us is impressed by the run-around we've received from agents we have spoken to telling us we need DSL filters, analog to digital converters and finally after six days being told we need to spend more money on a digital to analog converter. Very frustrating!!!!

Tammers