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December 25, 2007 11:49 PM

Categories: HP Printing Mailbox

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Michael

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Joined: 12/25/2007

Help! It's after business hours, or I'd call the help number.

 I can't even get started with this machine. I'm trying to set it up for my in-laws. We've plugged everything in properly. I know the phone line works because the phone plugged into the line out on the back of the hardware functions. But, when we first plugged it in, it went through it's paces, and printed out a sheet that only said it wasn't connected to a phone line. Well, yes it is! I know I'm supposed to get a printout with a "security code." No amount of unplugging and re-plugging the machine results in anything. I have a steady blue light. Is there no way to get it to try again to dial in and print out my security code?

 I've tried doing a force connect to presto (simultaneously pushing the stop button and the up volume button twice), but that results in only getting a recording. I hear no modem-type sounds. Should I? I read about this force connect on another web site.

 Very frustrating. I'm supposed to drive back home to Austin tomorrow, but will feel terrible if I have to leave my in-laws with a so-far worthless piece of machinery. They're already technology-averse, and I can tell you, this is not helping!! Suggestions???

 Thanks,

Michael.................. 

Discussion:    Add a Comment | Comments 1-8 of 8 | Latest Comment

Peter R. Avatar
Presto Insider
December 26, 2007 12:50 PM

Dear Michael:

I sent you a private message to your hotmail account. Please look for it and respond back so we can get you up and running. So sorry you are having trouble. Most likely it is a phone line thing. We hear about this, but rarely, out of the many thousands of customers who have started using Presto in the past couple of months. I'm sure we'll get Presto up and running for your in-laws, even if you aren't there. We have lots of "tech-shy" people setting up Presto every day. 

Presto Insider: Peter Radsliff
VP Marketing, Presto Services Inc.

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  • member since: 12/26/2007
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December 26, 2007 7:49 PM

Peter R. said: Dear Michael: I sent you a private message to your hotmail account. Please look for it and respond back so we can get you up and running. So sorry you are having trouble. Most likely it is a phone line thing. We hear about this, but rarely, out of the many thousands of customers who have started using Presto in the past couple of months. I'm sure we'll get Presto up and running for your in-laws, even if you aren't there. We have lots of "tech-shy" people setting up Presto every day. 

HELP!  We are having the same problem.  I am out of town and my brother in law is at my mother's house now.  The machine is all plugged in but says it does not detect a phone line.  IT IS A WORKING PHONE LINE! Help!  What do we do next??? 

Plane Jane

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  • member since: 12/26/2007
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December 26, 2007 8:17 PM

OK, it's 20 minutes later.  The printer finally printed out the security code and I've entered it in her account.  Now we'll wait for the first messages to print.

Question:  Does it print out any "stored up" messages at activation or does it wait for the next scheduled print time?

Sorry for the irritation.

 Plane Jane

Peter R. Avatar
Presto Insider
December 27, 2007 12:34 AM

it retreives mail if there is any there. But, don't expect instant printing while you watch. Delivery times depend on a number of factors. Try sending a test email right before it is scheduled to retreive mail. You will see it deliver after dialing in.

Presto Insider: Peter Radsliff
VP Marketing, Presto Services Inc.

Generic Member Avatar
Member
December 29, 2007 1:03 AM

Peter:

Just wanted to publically thank you for your help and the help of your customer service help desk. You have all been extremely courteous and ready to tackle any and all issues.  We appear to be up and running, and we now have a better understanding of how the printing mailbox functions.

 Regards,

Michael..............

Peter R. Avatar
Presto Insider
December 29, 2007 12:06 PM

Dear Michael:

I'm so glad everything is well with your in-laws and that they are enjoying their new Presto Printing Mailbox. Thanks for the kudos, I will ensure the service reps get a pat on the back.

Presto Insider: Peter Radsliff
VP Marketing, Presto Services Inc.

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  • member since: 05/01/2008
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May 1, 2008 6:27 PM

this is not helpful at all. all this string says is "i sent you a private email" what did the email contain and what is the resolution???

the machine is plugged in, the account set up, but no security code spit out. Is the answer sit and wait 20 minutes or hope you get a private email?

Peter R. Avatar
Presto Insider
May 1, 2008 6:48 PM

Usually I leave the resolution of any specific problem for the person who had the problem to post a summation. If you are having any sort of problem, please first contact our customer service people toll-free at (800) 919-3199. They are available seven days a week as follows:

Monday-Friday, 9:00 a.m. to 10:00 p.m. ET
Saturday and Sunday, 11:00 a.m. to 5:00 p.m. ET

If, for any reason, you want me to help, don't hesitate to send me a private message. The only reason I suggest a private message is that I first ask for the presto email address of the person who has the printing mailbox, and your personal contact info. By using PM, this info is not shared to the community at large. However, our customer service people have online tools that I don't have to solve your problems. I only have the "bully pulpit" of being an executive at the company who is dearly interested in making sure you are happily using Presto.

Armed with that information, I think you know what to do.

Presto Insider: Peter Radsliff
VP Marketing, Presto Services Inc.

Discussion:    Add a Comment | Back to Top | Comments 1-8 of 8 | Latest Comment

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