Dynamic vs. Static IP Rejecting Emails: Presto Place

December 27, 2007 7:49 AM

Peter R. said: This does not sound correct at all as we use an email address to compare on the white list, not an IP address. Also, the majority of non-business customers have dynamic IP addresses, so again, this makes no sense to me. I will find out and post an answer back below.

Peter,

I suspect that when I responded last night I mistakenly did so as a comment vs. a reply. Thank you for your help!!! As a retired VP of a Fortune 500 I am very impressed that you show this much knowledge and commitment to your customers at this level of detail!!! I too found it SO DIFFICULT to accept the first Tech Support answer that since I used a Dynamic IP Address I could not use your service that I just had to call in again. This time I got a very capable individual named Dave who had me email your Support Team (Brad) who responded below. Here is what your Tech Team is doing...

Brad,

Thank you for your reply and suggestion to check for a signature attachment being sent along with the email. I checked and although there was NO signature attachment, the box was checked in Outlook Express / Options to include a business card. I removed that check thus removing the business card and sent a new email to Presto Customer and for the first time I did not immediately receive the dreaded bulletin "Unfortunately, at least one of the attachments could not be printed properly" It would appear the problem is fixed but I won't know until the Presto customer goes on line at 8:00 AM. By the way, does Presto call the printer or does the printer call Presto. Who pays for the phone call? I'll let you know tomorrow if this worked (unless you can go into her account and see if there is an email with picture attachment waiting for her...

Thank you,

RLWARD@CFL.RR.COM

----- Original Message -----

From: Presto Customer Care

To: rlward@cfl.rr.com

Sent: Wednesday, December 26, 2007 7:39 PM

Subject: Attention Presto [Incident: 071226-000077]

Recently, you requested information from Presto Customer Care. Below is a summary of your request and our response.

If you have follow-up questions, please respond to this email.

Thank you for allowing us to be of assistance.
Sincerely,

Presto Customer Care

Subject

Attention Presto

Discussion Thread

Response (Brad G.) 12/26/2007 04:39 PM

Dear Riley

Thank you for contacting HP Presto Services.

Are you attempting to send through outlook or a different server? In a case like this there is usually an attachment that is unknowingly being sent with your messages. Usually it is some sort of signature. Can you confirm this?

Have a great day.

Brad
HP Presto Services
customercare@presto.com
1.800.919.3199

Customer (Riley Warddrip) 12/26/2007 07:57 AM

Sirs,

I am on the phone with Dave from Tech Support who is working with me to see why I can't send any email to the account for Mavis Hammerlun email address: kmhammerlun@presto.com I am an approved email sender from RLWARD@CFL.RR.COM . We've tried .jpg and .bmp with a resized photo optimized for email as well as an email without any attachment. NONE go through. My case reference number is 071226-000050. Here is a cut and past of the Bulletin I receive immediately after each attempt to send:

Dear Riley,
You recently sent an email to kmhammerlun@presto.com with one or more attachments. Unfortunately, at least one of the attachments could not be printed properly.

To learn more about the PrestoSM Service and which message attachments are supported, visit http://help.presto.com?attachmenttypes.

Thank You,
The Presto Team

THANK YOU VERY MUCH FOR YOUR ASSISTANCE,

Riley Warddrip

Presto Place

Dynamic vs. Static IP Rejecting Emails

RLWARD

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Subject
Attention Presto

Discussion Thread
Response (Brad G.)	12/26/2007 04:39 PM
Dear Riley Thank you for contacting HP Presto Services. Are you attempting to send through outlook or a different server? In a case like this there is usually an attachment that is unknowingly being sent with your messages. Usually it is some sort of signature. Can you confirm this? Have a great day. Brad HP Presto Services customercare@presto.com 1.800.919.3199
Customer (Riley Warddrip)	12/26/2007 07:57 AM
Sirs, I am on the phone with Dave from Tech Support who is working with me to see why I can't send any email to the account for Mavis Hammerlun email address: kmhammerlun@presto.com I am an approved email sender from RLWARD@CFL.RR.COM . We've tried .jpg and .bmp with a resized photo optimized for email as well as an email without any attachment. NONE go through. My case reference number is 071226-000050. Here is a cut and past of the Bulletin I receive immediately after each attempt to send: Dear Riley, You recently sent an email to kmhammerlun@presto.com with one or more attachments. Unfortunately, at least one of the attachments could not be printed properly. To learn more about the PrestoSM Service and which message attachments are supported, visit http://help.presto.com?attachmenttypes. Thank You, The Presto Team THANK YOU VERY MUCH FOR YOUR ASSISTANCE, Riley Warddrip