Dear Marie:

Over the weekend, we had a brief service interruption because of some background server maintenance issues that weren't supposed to have an effect on the service, but unfortunately did. These were monitored as they happened and we will be implementing some new workarounds today that will prevent this from happening in the future.

However, in answer to your question, I wouldn't say that we are growing too fast, but that whenever a new service is created and then stressed in new ways, invariably there are issues that crop up. In my opinion, for any service the important thing to note is: 1) are the people running it on top of any issues that arise, 2) do they take care of problems as they happen, and 3) do they seem to care.

I can assure you from all the weekend email traffic I saw Presto has a dedicated group of people who actively monitor the service 24/7 and attend to problems immediately as they arise. I personally know every single Presto amployee and they work their hearts out trying to build this into a great service. I'll post some more information about this after I get into the office today.

Presto Insider: Peter Radsliff
VP Marketing, Presto Services Inc.