Dear Diggersmom,

Sorry for the delay in replying, you just hit us on the weekend and we don't staff the email response on weekends. We should change our notification to read a possible 48 hours on a weekend (or start staffing weekends. I'll look into that.).

As for your email not getting through, I don't know why that would be. I'm happy to check and report back. I know in the case of my brother-in-law, he couldn't send because he uses two different email addresses and only one was put on our mother-in-law's Presto Friends list. Let me do some checking and I'll contact you back.

As for our support phone number, it is listed on the bottom of the FAQ page on the Presto website with this info: 

Q: Who do I call if I need help?

Customer Care representatives are available seven days a week

Monday-Friday, 9:00 a.m. to 10:00 p.m. ET
Saturday and Sunday, 11:00 a.m. to 5:00 p.m. ET

You can call Presto toll-free at (866) 428-0970.

I'll get back to you later today.

Presto Insider: Peter Radsliff
CEO, Presto Services Inc.

You misunderstood me. The only piece not staffed on weekends is just the email reply. As my note stated, you can call tyoll free Saturday and Sunday for help from 11:00 A.M. to 5:00 P.M.. As for the service, we are staffed round the clock. If we are alerted that anything goes wrong, our personnel jump on it immediately. So let me make this precisely clear, our service is advertised as 24/7 and we intend it to be so.

Presto Insider: Peter Radsliff
CEO, Presto Services Inc.

I only noticed this question and answer after I asked my question regardning emails that are not getting through. I also send a question to Presto and got no response except the automated one. I still haven't heard from them and it is Thursday.

I have checked email addresses of people on the list who are not getting through and they are ok. One is with Verizon and the other with a cable internet provider. One other problem was solved with a correction to the email address but I am baffled about the two who cannot communicate.

I also would recommend the contact number be put prominently on the site. I searched all over for it but obviously didn't go the the bottom of the questions list. I finally got the number from the internet. 

TOPIC: EMAILS NOT GETTING THROUGH

This post is for any Presto account manager who believes that email is not getting through to their Presto user. I do not mean for this to be a comprehensive list, but it is a top level check list. 

First of all, PrestoPlace is not meant to be the central resource for people finding answers to troubleshooting questions. For comprehensive help topics, visit the FAQ section on the Presto website: http://help.presto.com/Default.aspx

For specific troubleshooting guidance surrounding delivery of messages, visit: http://help.presto.com/help_faq-trouble.aspx#q15

Here is my synopsis to NancyM and Agility Mom. There are many issues that could prevent, or more likely delay, the mail getting through. Here are some to think about:

- A sender not being on the approved Presto Friends list.

- Or, someone who is already on the list sending email from a different account that is not on the Presto Friends list.

- Someone sending an email with an attachment that is not supported by Presto (like .doc, .xls, .ppt, etc.). In this case, the entire email is bounced back to the sender.

- Multiple interruptions of the scheduled dialing time(s) by being on the phone which kicks the delivery to the next day.

- Sending of an email that "just missed" the scheduled dialing time, eventually being delivered the following day.

There are other scenarios also, but most importantly I want to suggest patience. If something isn't delivered when you thought it would be delivered, check again in 24 hours and ask if it arrived. In my personal experience, these deliveries are almost always either 1) bounced back to the sender because of a white list problem, or 2) delivered after 24 hours.

One thing is certain, we at Presto have the ability to know when an email was received into our service, when is scheduled to be delivered, when the HP Printing Mailbox calls in to receive it, and when it is actually delivered. So if deep investigation needs to be done on any particular system, we have that capability. Of course, a little patience goes a long way in terms of not clogging our customer service phone lines. Although we welcome incoming calls about any problems you are having, we do ask that you try to wait 24 hours and see if the mail indeed comes through.

I hope this helps. 

Presto Insider: Peter Radsliff
CEO, Presto Services Inc.

I'd like to know what you find out. Maybe it will apply to my situation also as people sent emails more than once and waited several days to see if they arrived.

One thing I did yesterday, which may have had no effect at all, was to re-type one of the grandson's email address over again even though it was correct to begin with. He just emailed me that he had called to check and his email to his grandparents went through this time.  Again, that may have had nothing to do with it but it is worth a shot.

We had Presto delivered to our house first, before sending it on to Mom. We experienced a non-delivery of email after the first emails came through. We unplugged both electrical and phone lines, waited a couple minutes and plugged them back in. After that, all was well and the dear thing was busy printing our test messages according to the call schedule I set.
Now that Mom has it, she got the initial messages and not any more (12 hours and 3 programmed sends later) So, I will ask her to unplug it and plug it back in as we did. Hopefully that will 'fix' it.
Sophe

Sophe from Spokane

Still working on Mom's Presto. We have tried everything possible in the Presto universe and it is not working. Very discouraging. I had hoped we had something that would actually work.

Sophe from Spokane

Sophe said: Wonder of wonders! The Presto that I had given up on, with assistance from Presto, is working consistently for the last week. This device is so handy. Mom is delighted with the emails, letters, information, pictures and all that she is receiving. The Presto technical assistance people were really Fantastic to work with. We were needlessly frustrating ourselves. Advise your folks to call the technical assistance line. The service was fast and polite. We are now very satisfied with the device and the service. Now all the elders in Mom's circle are considering getting one, too. Thanks Presto, especially Ajith.

Hi Sophe,

 Glad to hear your Mom's Presto is working well and she is happy.

I'm having similar problems with a Presto I ordered for my Mom.  I'm trying to get everything working at my place before bringing the printer to her home and I'm curious to hear what the problem was with your setup.  Was it phone line related by any chance?

 Thanks.

how come not a single email coming to inbox inspite of being sent from otherIDs