Categories: Presto Service
I purchased the presto machine for my aunt , who doesn't have a lot of extra money for phone bill charges. Will she be able to connect the machine to her home phone line and have it billed to another phone number.....or cell phone?
Hi Rhonda,
As far as I'm aware (though I could be wrong here), the Presto Mailbox connects to the service by calling one of several toll free 800 numbers. Should that be the case, there will not be any additional telephone charges while the Presto is in use.
Maybe Peter R. from Presto will stop by and verify or clarify what my understanding is.
Mind Over Matt'er - Technology musings, opinion, and more straight from TechLore's head geek.
thank you for the quick response and I hope that is right. she lives in a very small town so I was afraid there would be phone charges that she wouldn't be able to afford. Thankx again! ;-)
Matt is correct, Rhonda. There are no toll charges experienced with Presto. It uses a nationwide network of local dial-in numbers to ensure that all connections are only local calls. The first time the HP Printing Mailbox phones in, it uses an 800 number, and then through caller ID, it identifies the correct local dial-in number. Best of all, your Aunt doesn't have to know any of this. She just connects it to her phone line and Presto does the rest!
Presto Insider: Peter Radsliff
CEO, Presto Services Inc.
thanks for the response. I guess I am confused concerning in your "Terms Of Service" where it says the following:
"Because during your use of the Service the device you use may place outgoing telephone calls, you may be billed by your telephone service provider for these calls. Although the Service attempts to find a local telephone number, a local telephone number may not be available. In addition, your telephone service plan may charge for local telephone calls. You will be responsible for any telephone service charges. You and those with your permission to use your account will be able to indicate a preference for a telephone number by changing the settings of your account on the Service."
Thanks for bringing this up. It is true that there are as many different phone plans as there are leaves on the trees outside my window. IF someone's plan charges for all local calls, then using Presto would create additions to the bill. However, most phone plans do not charge for local calls -- hence my statement above.
Let me dig into this a bit further with my service people so I can see what we've encountered around the country since that terms of service statement was written. Stay tuned, I'll post again sometime Monday.
Presto Insider: Peter Radsliff
CEO, Presto Services Inc.
thank you sooooo much.
I am so anxious to surprise my Aunt with this machine but want to make sure I have "all the bases covered" for her. I know she will be thrilled to have this service as she is a letter writer and complains because ppl never write back so this will remedy that !
Thanks for this dialogue! It may be one of the obstacles for many people who want to buy. I suggest addressing this topic within the Presto FAQ page
Okay, here goes. Because it was impossible for Presto to write a policy that covered all phone plans, we had to write it for the least common denominator--meaning to ensure that the company was not responsible for incurring charges that we could not anticipate.
That said, almost everyone in the U.S. is within local reach of a local dial in number (this is the infrastructure that was built for dial-up Internet access for computers.) And, "almost all" phone plans provide for free local calls. So, in practice, for the few customers we have encountered where the HP Printing Mailbox could not automatically access a local toll free number, we have worked with that customer to program it to use a toll-free 800 number, so they do not incur toll charges.
If you search the reviews on Amazon.com, you won't find any that complain about toll charges. That's because we have taken care of everyone who encountered a problem (and are hapy to do so). However, we cannot give a blanket promise to everyone because there is no way we can anticipate every eventuality that exists in the country. That is one of the reasons we provide a 60-day moneyback guarantee when purchased from Presto.com. And, why we do not have any service contracts. If someone buys our discounted one-year of service for $99.00 and then cancels after three months, we will refund the prorated difference.
In this day and age, it's difficult to imagine a company that really tries to put its customers first. All I can say is that we try and do this every day. I ask the rest of the PrestoPlace community (those who don't work at Presto like I do), to comment on this issue to allay the fears of these prospective Presto users.
Presto Insider: Peter Radsliff
CEO, Presto Services Inc.
Is there a way to find out via zip code or area code if there is a local number. I have yet to find a local phone number for any such service for Moorefield WV. 304-538-++++.
thanks
John R
View unverified member's comment - posted by driver
View unverified member's comment - posted by driver
I will look it up in our database and let you know.
Presto Insider: Peter Radsliff
CEO, Presto Services Inc.
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