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October 1, 2007 12:40 PM
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Jennifer S.

Presto Employee
Joined: 08/28/2007

Hi everyone.  I am a Presto employee, and just set my 90 year old grandmother up with her Presto service, which she loves.  She's very excited to be receiving email and photos from friends and family.  My issue is there is one person, who added herself to my grandmothers Presto Friends with a Friends card, that forwards pretty much every email she receives on to my grandmother.   My grandmother loves to receive personalized emails, but is not interested in these forwarded jokes, some of which are as long as 15 pages and use alot of ink.  How can I politely ask this woman to be a bit more selective?  I appreciate that she cares about my grandmother, and want her to feel free to send personalized emails.

Presto Insider: Jennifer Sherwood
Senior Manager of Marketing Communications

Discussion:    Add a Comment | Comments 1-4 of 4 | Latest Comment

Matt Whitlock Avatar
Administrator
October 1, 2007 1:48 PM

Hi Jennifer,

I think you'd have to go to the source and just be honest here. Presto isn't really designed to replace a traditional e-mail account for jokes, spam, and all the rest of the junk that floods my inbox on a regular basis. If you explain that everything she sends to her is printed out on real paper, she may back down and only send relevant personal messages.

If she still doesn't get it, tell her as an experiement to print every e-mail she gets... doesn't matter what, just hit print. After she goes through two ink carts and a ream of paper in a week, I think she'll get the message. :-)

Anyone have any other thoughts here?

Mind Over Matt'er - Technology musings, opinion, and more straight from TechLore's head geek.

Budsboy Avatar
Member
October 4, 2007 11:07 AM

Jennifer,

 The other choice would be to setup an intermediate address using Google mail or similar free email tool that can then forward the email to the presto address (yahoo charges for this functionality).   Doing this you then could setup filters to control the type of mail getting through to presto.    It would also allow you to open up the access to them without the restrictions and bother of the friends list, but it does open them up slightly to spam.    You would need to have people change the email address they send to her be the Google address.....  and could restrict by taking them off of the friends list in presto and only allowing the google address in.       

Budsboy.

Presto for me: Easing the transition to real email!!!!

Not a Presto or HP employee.

Generic Member Avatar
Presto Employee
October 4, 2007 11:28 AM

Thanks for the suggestions, Matt and Budsboy.  I believe my Dad sent her an email yesterday letting her know that everything she sends prints out, which my Grandmother probably didn't mention when she gave her the friends card.  We'll see if that decreases the mail.

Budsboy, your suggestion is perfect for a friend of mine!  He is a yoga instructor with a website that gives his email address to sign up or get more information.  He's also incredibly lax about checking his email and is losing many new students because they don't get a response.  He could set up his yoga address to forward to a google address which would be on his friends list.  Having the email automatically printed will be very helpful for him!

Presto Insider: Jennifer Sherwood
Senior Manager of Marketing Communications

khorton Avatar
Member
  • member since: 10/09/2007
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  • 6 comments
October 9, 2007 12:37 PM

I administer a Presto account for my mother, and I also happen to maintain a website for her very large family of which I am a part (she is one of 11 kids).  So we're talking about a community of over 250 people in this family.  Rather than worry about the friends cards, I setup a custom e-mail address for my mom (not the Presto address) that I only use in the directory of the family website, so if anyone sends her a note, it actually comes to me first, and then I can forward it on if appropriate.  Once I see a pattern of incoming messages from a trustworthy person, then I can set up a rule in my desktop Outlook application that automatically forwards any e-mail coming from that person and being sent to my mom's non-Presto e-mail address to go to the Presto account.

Discussion:    Add a Comment | Comments 1-4 of 4 | Latest Comment

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