PrestoPlace is now two years old, and I've noticed a number of things while browsing through the posts tonight.

When reading the daily newspaper, most of the news is bad. Just as there is little impetus for a newspaper editor to write about things that are going well, there is little point in conversing in a forum like this if you're not looking for some kind of assistance.

I've done my best to contact each and every PrestoPlace poster with a problem to get them back up and running (thanks to my expert customer service staff at the office). Unfortunately, people viewing PrestoPlace posts do not always see the resolution to the problem, just the frustration prior to the fix.

So, I thought I would give instructions as to what to do if you have a problem with Presto.

1) Self-Help on Presto.com
Start by visiting http://help.presto.com and seeing if there is an answer to your problem within Presto's online help system.

2) Contact Presto Customer Support
They are open 9:00 A.M. to 9:00 P.M. Eastern Time, Monday through Friday and can be reached at 800-919-3199. They have online tools that can diagnose what is going on with your Printing Mailbox and Presto Mail account.

3) If things aren't going to your satisfaction with the support agent you are talking with, ask to have your problem "escalated" to a supervisor. You might even wish to provide a phone number so that the supervisor can phone you back and devote his or her full attention to your problem.

4) There is a further escalation path to the customer service manager at Presto headquarters, or to me the Presto CEO, but this should not be necessary. The Presto customer support agents and supervisors have all the training and tools necessary to handle whatever problem you are having.

But, I want you all to know that I am absolutely committed to ensuring you have a working Presto system for your family. So if that means you need to alert Presto's CEO, please do so at ceo.direct@presto.com. Realize that I will need to have the problem handled by one of my staff members (I don't have the tools necessary to diagnose your problem), but I can ensure that you don't slip through the cracks.

Also, I welcome hearing about how things are going for you...what is working well, what is not. And maybe, just maybe, I'll receive some of that "positive" news that is so lacking in the daily newspaper.

Thanks for listening,

Peter Radsliff, Presto CEO

Read More In: Presto Hardware HP Printing Mailbox