You've got questions about Presto, and PrestoPlace has the answers. Check here for all frequently asked questions about the HP Printing Mailbox With Presto Service. Below are commonly asked questions. Don't see what you're looking for? Visit the PrestoPlace Forums and post your question to the community, or if you need immediate assistance, call Presto at (866) 428-0970 to ask a question.

• Q: How does Presto work?
• Q: How easy is it to set up a Printing Mailbox?
• Q: How easy is it to set up Presto Service?
• Q: How do I send email and photos to the Printing Mailbox?
• Q: Does the Printing Mailbox require its own telephone line?
• Q: Can Printing Mailbox users reply to email?
• Q: How much does it cost?
• Q: What kind of paper and ink are needed for the Printing Mailbox?
• Q: Is Presto available outside of the U.S.?
• Q: What does the Printing Mailbox look like?
• Q: Who do I call if I need help?

Q: How does Presto work?

The HP Printing Mailbox with Presto Service is designed for people who do not use a computer or are not online. Using any email account, family and friends can send email and photos to the HP Printing Mailbox user. The Presto Service converts regular email and photo attachments into Presto Mail—beautiful, easy-to-read color printouts that are automatically delivered to the HP Printing Mailbox on a daily schedule, just like letters. There's no limit to the number of messages or photos you can send.

Q: How easy is it to set up a Printing Mailbox?

Setup is quick and easy! Just plug the Printing Mailbox into a power outlet and an existing ordinary phone jack. Insert paper and an ink cartridge. Within minutes, your loved ones are ready to receive their first email!

Q: How easy is it to set up Presto Service?

Setup generally takes less than five minutes. You can set up the service for someone from your own PC via the Presto website. Or call to have one of our Customer Care representatives set it up for you over the phone.

During setup, you will create the email address for the HP Printing Mailbox user, specify who can send email, and decide how the printed messages should look—including font size and decorative borders. You can also sign up for articles, recipes, and puzzles from our partners, respected brands like Better Homes and Gardens and the Wall Street Journal—all at no extra charge.

Q: How do I send email and photos to the Printing Mailbox?

Exactly as you would send an email to any email address. Just use your existing email account to send a message to the Presto email address you created during account setup—for example, betty@presto.com. Attach photos if you want, and we do the rest! The Presto Service formats your messages, and the HP Printing Mailbox prints them out automatically.

Q: Does the Printing Mailbox require its own telephone line?

No—a separate phone line is not required. The Printing Mailbox can share the phone jack with your regular telephone. During account setup, you will specify the exact times during the day you want the Printing Mailbox to use the phone line to retrieve messages. The Printing Mailbox will only use the phone line for a few minutes a day—at the times you designate—to check for messages.

Q: Can Printing Mailbox users reply to email?

Our customers tell us simplicity is what makes Presto so special. Because Presto and the Printing Mailbox is a receive-only email service, users do not have the cost and hassles of a computer and Internet account, and do not need to learn to send email or use a keyboard.

Most recipients respond to Presto email the way they're most comfortable—with a phone call. Presto makes this easy to do by printing the sender's telephone number on each email we deliver.

Q: How much does it cost?

The retail price of the HP Printing Mailbox is just $149.99. Presto Service is just $9.99 per month for an unlimited number of email messages, photos, and articles. Or choose the annual service plan for just $99.99 per year. Email senders are not charged any fee for sending messages.

Both the HP Printing Mailbox and Presto Service are satisfaction guaranteed. For more information on how to buy, click here.

Q: What kind of paper and ink are needed for the Printing Mailbox?

Plain 8 1/2 x 11-inch paper is all that's required. The paper tray holds up to 50 sheets—and loading paper takes just seconds. A sample supply of paper is included with the Printing Mailbox. No expensive photo paper is required.

The Printing Mailbox comes with an HP 95 Tri-Color Print Cartridge. You can use either an HP 95 or an HP 97 Tri-Color Print Cartridge. These standard print cartridges are available through Presto or at most electronics and office-supply stores.

Q: Is Presto available outside of the U.S.?

The Printing Mailbox must be connected to a phone line in the United States. However, email can be sent to a Printing Mailbox user from family and friends worldwide.

Q: What does the Printing Mailbox look like?

The Printing Mailbox is designed to fit in well in almost any room in your home. It has the following dimensions:

* Length — 18.4 inches
* Width — 15 inches
* Height — 6.5 inches
* Weight — 13 pounds

Q: Who do I call if I need help?

Customer Care representatives are available seven days a week

Monday-Friday, 9:00 a.m. to 10:00 p.m. ET
Saturday and Sunday, 11:00 a.m. to 5:00 p.m. ET
You can call Presto toll-free at (866) 428-0970.